Assessment Task (Essay).
You will need to write an essay for this assessment task.
This essay will focus on how professional communication skills and meeting professionalism expectations can help pharmacists provide the best patient care.
The first half of your essay should be a definition of professionalism and professional communication. You can support these definitions by referring to academic literature.
The second part of your essay should show how these concepts can be combined and illustrated how they contribute to optimal patient care. You will also need to support your writing with references from academic literature.
Commonly known as druggists or chemists pharmacists are healthcare professionals that play an important role in safe and effective medication use.
Their primary responsibility is to understand the mechanisms of action of various drugs and their side effects, therapeutic roles, possible contraindications, patient monitoring parameters, and potential contraindications (American College of Clinical Pharmacy 2014).
Every day, pharmacists face the difficult task of communicating effectively with patients, doctors, staff and employees while under pressure.
This essay will focus on professional communication skills in order to provide optimal patient care.
Professional Communication and Professionalism
The umbrella term professional communication refers to all forms of communication, including visual, oral and written.
This discipline is based upon a variety of pedagogical principles, including software, learning theory, rhetoric technology (Arnold & Boggs 2015).
Because all work practices include reading, writing and speaking, as well as software applications listening, computer research, and internet usage, communication skills are essential for any business.
Poor communication can lead to many problems within a workplace and can hinder the flow of ideas, opinions and decisions. This could prevent employees from achieving their goals (Wagner and Bezuidenhout, 2015).
Professional communication is any type of interaction, written or oral, that allows an individual to present himself to others.
Short reports, case studies and laboratory reports, as well as proposals, interim reports and website-based electronic delivery are some of the most common professional documents used by pharmacists (Bhatia & Bremner 2014).
Attention must be paid to accuracy, perspective and desired outcomes.
Communication must be clear and concise.
Professional communication is also important in the realm of professionalism. Information must not be ambiguous (DiSanza & Legge, 2016).
Professional communicators must be aware of the purpose of their statements and deliver specific messages.
There is no doubt that addressing multiple issues can lead to confusion and chaos. This can pose a threat to sound management.
Stakeholders in all organizations, no matter how large or small, have different needs, wants, and interests when it comes down to professional communication.
Pharmacists need to be able adapt communication needs to meet the specific needs of patients.
Integrating Professional Communication for Optimal Patient Care
Professionalism pays in the workplace. It is therefore imperative that pharmacists integrate professionalism with professional communication.
Olsson and colleagues.
According to Olsson et al. (2014), one way to achieve the same is to adhere to all rules and expectations related to the pharmacist job profile.
Although healthcare professionals may be present to supervise the work, pharmacists will still need to demonstrate the necessary self-management skills to allow them to work independently while communicating with their customers.
In any profession, personal responsibility is essential for success (Bergman and colleagues, 2016).
Pharmacists must show the same commitment to the positive changes they want to make in the field of effective and safe medicine.
The pharmacists should feel empowered to take full control of their actions and communicate effectively.
The pattern of interactions between the pharmacists and clinicians is a major factor in patients’ perceptions of the quality of the healthcare they receive (Roche & Kelliher 2014).
The pharmacist’s job will require them to communicate professionally with patients. They must also be able to help the patient by giving the prescribed medications.
This will help improve patient health by encouraging self-management and adherence to prescribed treatment (Antunes Gomes & Cavaco 2015).
The World Health Organisation (WHO) has recognized pharmacists as a key part of the preparation of future pharmacists. They have chosen to portray the role a communicator.
Good professional communication is essential due to the fact that pharmacists have been increasingly patient-centered.
To allow patients to understand the information being conveyed, it is possible to integrate professional communication by changing the tone and vocabulary.
Patients will be able to understand the risks and benefits of medications by avoiding medical jargon.
Patient-centred care is about understanding the patient’s disease experience and treating them with respect, dignity, and compassion.
Patients should be empowered to make informed choices and make decisions about their care and treatment. This will ensure optimal patient outcomes.
The partnership will include recognising the biases, perceptions, and assumptions of pharmacists. This will help improve patient outcomes (Liaw, et al. 2014).
Communication is a key aspect of professionalism. However, there are instances when pharmacists lack emotion, semantics and attention.
Murad and Chatterley (2014) suggested that pharmacists should use prompts and open-ended questions to probe patients and clarify the meaning of medication information being transmitted.
The best patient outcomes can be achieved if pharmacists are open to patients voicing their concerns and fears about medicine use throughout the encounter. They should also maintain transparency while solving the problems.
To avoid any misunderstandings, pharmacists should also be able to paraphrase and summarize what has been said.
It can be concluded, therefore, that pharmacists often have to participate in hurried interactions with patients that leave receivers confused.
Professional communication skills will be a benefit to pharmacists when they are executing complex tasks such as medicine reviews and encouraging patients to comply with medicines.
For patients to understand, communicate with pharmacists, and for them to be able to comprehend their needs, assess their understanding, determine their goals, and help them clarify their preferences, they need exceptional communication skills.
A tailored approach can help pharmacists offer better support to patients, which will lead to improved patient outcomes.
American College of Clinical Pharmacy.
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What determines pharmacist loyalty?
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Interpersonal relationships: Professional communication skills to nurses.
Expanding the role of pharmacists in physician-physician communication.
Health communication, 31(2): 161-170.
Routledge’s handbook of professional communication and language.
Communication for business and professional: Processes, plans, and results.
A simulation-based interprofessional communication training to improve safe care for a patient who is in serious condition.
Nurse Education Today, 34(2): 259-264.
Interprofessional communication training: Benefits for pharmacists.
International journal of clinical pharmacist, 37(5): 857-864.
Meta-narrative review: A study of patient-pharmacist interactions. Exploring biomedical and patient-centered communication.
Research in Social and Administrative Pharmacy 10(1), 1-20.
Communication between pharmacists and patients in Swedish community pharmacies.
Research in Social and Administrative Pharmacy 10(1), 149-155.
Giving “best advice”: A framework for professional judgment formation by community pharmacists.
Communication satisfaction among professional nurses in public hospitals.
Journal of nursing management, 23(8): 974-982.
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