Overview and Conflict Analysis

Overview and Conflict Analysis


For this milestone, you will complete a draft of the first two sections of your summative assessment. Read the transcripts provided for you for this case analysis. The transcripts can be found in the Final Project Case Study.

WCM 620 Milestone One Guidelines and Rubric.

For this milestone, you will complete a draft of the first two sections of your final project based on the final project case study.

The following critical elements must be addressed:

I. Overview: Summarize the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict.

II. Conflict Analysis: In this section, you will analyze the transcripts provided and determine how stakeholders’ self-perception and communication practices influenced the conflict. Be sure to address the following:

A. Assess how the stakeholders’ self-perception influenced the conflict. Provide specific examples to support your assessment. In other words, how might the involved stakeholders’ self-perceptions be at odds with how others see them?

B. Describe the communication practices, implicit or explicit, that were used. What implications did they have for the conflict?

C. Assess how communication practices might be changed to de-escalate the conflict. Provide specific examples to support your assessment.

Guidelines for Submission: Your paper should be 2 to 3 pages in length with double spacing, 12-point Times New Roman font, and APA formatting.

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